Clients can be of any age but must:
- Live in the EH postcode area – the Edinburgh and Lothians. Click here to see a map of the areas we cover (opens in a new tab).
- Have a disability or health condition which makes it difficult for them to use publicly available computers (eg in their local library).
How it works
- Clients register with Pass IT On (they can be registered by someone else or register themselves). Click here to register a new client.
- We write to the client to confirm that they are registered with us and to tell them a bit more about our service.
- We send an Eligibility Form to their chosen health professional asking for confirmation that the client finds it difficult or impossible to use publicly available IT. We don’t ask for any details about the person’s disability.
- Clients join our waiting list and we work with them on a first-come first-served basis – unless they are terminally ill in which case they go to the top of the queue. At the moment we can usually start working with clients within about 4 weeks of receiving the completed Eligibility Form.
- We talk to the client to find out what they want to use their computer for and what might make it easier for them to use it. We usually do this on the phone but we can visit the client instead if they prefer.
- We build the client’s computer system – buying any required adaptations, installing relevant software and testing it for electrical safety.
- We install the computer system for the client, setting up their internet connection if required and giving them a brief introduction into how to use the computer.
- We offer clients a follow-up visit to iron out any teething problems.
- If appropriate, we give our clients the contact details for our partner organisations: U Can Do IT (free private computer lessons) and IT Can Help (technical support).
NB: Once we have installed the computer, it belongs to the client – they can do what they like with it and are responsible for all on-going costs.
Download the full Service Description. (The file is a PDF and opens in a new window.)